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Optimizing Patient Experience - Breakfast

Friday, April 7 | 7:00 AM - 8:00 AM | Room: 28 C/D

AMA PRA Category 1 CME Credits: 1.00 MAX | CE Contact Hours: 1.00 MAX

ACCME Accreditation Statement

Presenter Disclosures

Educational Needs Clinical mastery of laser and energy devices is a prerequisite to using them successfully in clinical practice. But even the most talented laser surgeon needs a steady supply of patients to remain in business. This activity focuses on proven means for creating a great patient experience, meeting their needs and keeping them coming back.

Participants This activity is designed for clinicians who are interested in maximizing patient satisfaction and retention.

Background Requirements There are no specific prerequisites for attending this activity.

Instructional Content/Expected Learning Objectives At the conclusion of this activity, participants will:

  • Develop ideas for maximizing clinical space, utilizing staff for maximal efficiency, and maintaining smooth patient flow in a busy laser practice.
  • Utilize the initial consultation as a tool for enhancing patient satisfaction.
  • Understand methods to expand patient referrals and retain existing patients.
  • Incorporate strategies for managing difficult patient cases and avoiding common pitfalls.

Director(s) Ashish C. Bhatia, MD, FAAD

Faculty Robert Bacigalupi, MD; Jeffrey S. Dover, MD, FRCPC; Jennifer L. MacGregor, MD

Time Activity
7:00 AM - 7:05 AM Introduction and Pre-Test
7:06 AM - 7:17 AM Improving the Patient Experience at Their First Visit - Robert Bacigalupi 
7:18 AM - 7:29 AM Tips for Retaining Patients in Your Practice - Jennifer L. MacGregor
7:30 AM - 7:34 AM Q&A 
7:35 AM - 7:46 AM Attracting Patients and Keeping Them - Jeffrey S. Dover 
7:47 AM - 7:52 AM Tips for Maximizing Your Laser Practice - Ashish C. Bhatia 
7:53 AM - 8:00 AM Q&A, Conclusion and Post-Test 
Schedule and rooms subject to change without notice

The American Society for Laser Medicine and Surgery is the world’s largest scientific organization dedicated to promoting research, education and high standards of clinical care in the field of medical laser applications. It provides a forum for the exchange of scientific information and participation in communicating the latest developments in laser medicine and surgery to clinicians, research investigators, government and regulatory agencies, and the public.

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